Please see below for terms and conditions relating to hotel and tour only bookings on this website.
BOUTIQUE LUXURY ESCAPES LIMITED trading under the name BLESCAPES.COM is a duly incorporated company in England and Wales. The following conditions will be incorporated into your contract and you should therefore read them carefully. If you have any query’s you should contact our customer care team. By booking with Boutique Luxury Escapes Ltd., you confirm that you understand and agree to be bound by these Terms & Conditions.
YOUR CONTRACT
Boutique Luxury Escapes Ltd. arranges accommodation at the hotels and tours featured on our website. Your contract is with us and is subject to the booking terms and conditions of contract.
1. BOOKING PROCEDURE
You must complete the on-line booking form and provide us with your payment details. payment can be made via credit card, bank transfer or cheque, which will act as a guarantee to secure the booking or full payment towards on-line or confirmed booking. The person who completes the on-line booking details must be over 18 years of age and is responsible for ensuring full payment of the hotel/tour booked. They are also responsible for keeping other members of his/her party informed as to the booking details. An on-screen confirmation and an email booking confirmation form will be send to you when the booking is confirmed by Boutique Luxury Escapes Ltd. Please print out the on-screen confirmation or confirmation e-mail and retain it for your information. when a hotel/tour is on request basis then upon confirmation of the hotel/tour a confirmation email will be send usually within 24 hours. If we do not confirm the booking, it means that the contract has not been made. Please do check the details on your on-screen confirmation booking voucher/email and all other documentation upon receipt and inform us immediately of any errors. We do not accept liability for any errors not notified to us within 72 hours of the date of booking and it may not be possible to make corrections at a later stage. Your contract with us and all matters arising out of it are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Court.
2. PAYMENT
Boutique Luxury Escapes Ltd. forwards all your reservation information to the hotel/supplier via a secure connection. For hotels/tours, you pay us via your credit card/bank transfer/cheque at time of booking. Look for information under the heading Payment Method to determine when payment is made. If it says “Deposit Only” then the balance payment is made as per the booking conditions prior to arrival at the hotel. We will deduct a payment or deposit in addition to any applicable service fees at the time of booking. If this is required, it will be clearly outlined at the time of booking. Full payment is required for most hotel/tour bookings at the time of confirmation of the booking.
3. BOOKING CONFIRMATION
The Booking Confirmation must be given to the hotel at check-in. Failure to produce the confirmation at check-in may result in the hotel not honouring your reservation. The confirmation clearly states what is covered in the rate quoted and additional charges incurred at the hotel will be at your expense. Cancellation of a booking will immediately invalidate the confirmation.
4. PAYMENT SECURITY
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by powerful Secure Sockets Layer (SSL) encryption technology as it travels through the internet.
5. CHANGES BY YOU
If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, you must cancel your booking and re-book through the Boutique Luxury Escapes Ltd. Website (blescapes.com). We will try to assist but cannot guarantee to meet such requests. Cancellation charges may apply as set out in clause 6 below. Reimbursement for unused accommodation cannot be made unless you have cancelled online in compliance with clause 6 below or in exceptional circumstances when hotel stay has been curtailed due to emergency. In these cases, Boutique Luxury Escapes Ltd. requires receipt from the hotel confirming this and may require additional documentation (such as medical certificates) prior to considering individual cases. The cost of any exchange rate differences resulting from your booking changes will be the responsibility of the booker. Any claim must be presented to Boutique Luxury Escapes Ltd. in writing within 30 days of checkout.
6. CANCELLATION BY YOU
You may cancel your booking on-line in accordance with the hotel’s cancellation policy. Your cancellation must be made through the Boutique Luxury Escapes Ltd. Website (blescapes.com). Details of how to cancel a booking are set out on the booking confirmation form. Some cancellations or changes made out side the cancellation policy will be subject to a charge equivalent to the cost of the first night of accommodation. Any claim must be presented to Boutique Luxury Escapes Ltd. in writing within 30 days of checkout. Please note that certain special hotel rates are non-changeable and non-refundable once the booking has been confirmed.
7. CHANGES OR CANCELLATION BY US
We reserve the right to make changes or cancellations after the booking at any time, although we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except by reason of force majeure (see clause 8 below). If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving, a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.
8. FORCE MAJEURE
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
9. OUR LIABILITY TO YOU
(1) The published descriptions of hotels are given in good faith. Boutique Luxury Escapes Ltd. does not accept responsibility for errors or omissions. Sometimes hoteliers may suddenly withdraw a facility temporarily or otherwise. This is beyond our control and we are unable to accept liability.
(2) We accept responsibility for the proven acts and/or omissions of our employees, agents, suppliers and sub-contractors providing they were at the time carrying out work in the course of their employment or contract. We also accept responsibility if the services that we are contractually obliged to provide prove deficient or not of a reasonable standard.
(3) If the hotelier is able to exclude or limit liability by virtue of any International Convention, we will claim the benefit of that exclusion or limitation, which is incorporated into your contract with us. Copies of the hotel’s conditions can be obtained from us on request.
(4) Please note that the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death is limited to the price (excluding administration and cancellation fees) paid by or on behalf of the person(s)
affected in total.
(5) It is a condition of your contract that all claims are notified in accordance with clause 15 below. Where any payment is made to you, you will assign to ourselves, our insurers, the relevant supplier, or their insurers any rights you may have to pursue any third party for recovery of such payment. You must also provide all assistance reasonably required in connection with such recovery.
10. HOTEL NOT HONOURING BOOKINGS
At the time the booking is made, we issue a booking confirmation number and to the best of our knowledge at this time, the booking is valid. In the unlikely instance of the hotel failing to honour the booking then please refer to your booking confirmation and contact the customer services number on the confirmation for assistance.
11. NON-ARRIVAL AT THE HOTEL
In case of late check-in at the hotel, your credit card details, given at time of booking, will guarantee your room in case of late arrival. However, if you are due to arrive after 6.00 pm; it is advisable to contact the hotel directly beforehand to advise of this. A contact number for the hotel will be on your booking confirmation. Should you fail to arrive at the hotel on the arrival date the entire booking will be cancelled. The room will not be available on any subsequent nights of the booking and you will be charged the cost of the whole booking. Reimbursement for unused accommodation cannot be made unless you have cancelled online in compliance with clause 6 above.
12. MEDICAL PROBLEMS
If you have any medical problems or disability, which may affect your stay you, must advise us before booking giving full details to our Customer Care Service. Your booking may be declined or cancelled in your best interests if your hotelier or we feel unable to properly accommodate your particular needs.
13. PRICE CATEGORIES AND HOTEL STANDARDS
We segregate all hotels into categories. While Boutique Luxury Escapes Ltd. takes care to ensure that the hotels are placed in a category that accurately reflects the property, it is the responsibility of the guest to ensure that the hotel they book represents a standard that matches their needs. You can access more detailed information about the hotel you are booking from the ‘Hotel Details’ pages during the booking process.
14. ROOM PREFERENCES AND TYPES
Please pay special attention to the room description at the time of booking. We do not have any control over special requests to individual hotels; however, any special requests made at the time of booking will be passed to the hotel with your booking details and are not guaranteed. In order to submit special requests at the time of booking, please go to http://www.blescapes.com and use the Book Online facility. Enter your travelling details and use the ‘Advanced Search’ facility. These requests will then be sent to the hotel at the time of booking. Boutique Luxury Escapes Ltd. is unable to guarantee that all your requests will be met. It is the responsibility of the person making the booking to ensure that the room(s) booked will be suitable for their party size. It should be noted that European and U.S. room types can differ greatly (U.S. twin rooms can accommodate up to 4 people, but European twin rooms can only accommodate a maximum of 2 people. Indian hotels generally accommodate maximum 3 persons per room). Please check during the booking process for any additional supplements (i.e., single occupancy of twin room or 3rd adult sharing twin room - these can be found under the ‘Details’ button during the booking process. Hotels have different child policies and it is the responsibility of the person making the booking to check directly with the hotel for information such as the maximum child age and what discounts apply, if any.
15. COMPLAINTS
In the unlikely event that you are disappointed with your hotel accommodation, you should contact the hotel who will try to solve the problem. The contractual obligation lies with the hotel in this instance. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should within 7 days of returning from the hotel put your comments in writing to Boutique Luxury Escapes Ltd (contact us), and we will forward them to the hotelier.
16. LAW
Any issues arising out of these booking conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.
17. PERSONAL PRIVACY
Your privacy is important to us and we make every effort to ensure that your privacy is respected at all times. Please read our Privacy Statement to learn more about how your rights are protected.